Orders:
Q1: What certifications does Ghazali Enterprises have?
We are certified with:
ISO 9001:2015 (Quality Management System)
ISO 14001:2015 (Environmental Management System)
OEKO-TEX® Standard 100 (Safe & chemical-free fabrics)
BSCI (Business Social Compliance Initiative) (Ethical labor standards)
Sedex Certification (Supply chain transparency & responsibility)
GRS (Global Recycled Standard) (For sustainable fabric production)
Q2: Why are these certifications important?
✔ These certifications ensure that our products meet international quality, safety, and ethical standards, making them safe, durable, and responsibly manufactured.
Q3: Can I request proof of certifications?
✔ Yes! Upon request, we can provide certification documents for your reference.
Q4: Do you follow ethical labor practices?
✔ Yes! We strictly adhere to fair wages, safe working conditions, and labor rights in compliance with BSCI and Sedex standards.
Q5: Do you use child labor in your manufacturing?
✔ Absolutely not. We strictly comply with international labor laws, ensuring zero child labor in our production process.
Q6: How do you ensure sustainable manufacturing?
We focus on eco-friendly production, including:
Sustainable fabric options (organic cotton, recycled polyester)
Reducing fabric waste & responsible sourcing
Low-impact dyes & non-toxic printing techniques
Shipping & Returns:
Q: Do I have to pay customs duties and taxes?
✔ Import duties and taxes vary by country. Clients are responsible for any applicable customs fees, taxes, or import regulations in their region.
Q: Do you provide necessary export documents?
Yes! We provide all required export and shipping documents, including:
Commercial Invoice & Packing List
Certificate of Origin (COO)
Bill of Lading / Airway Bill
Any additional country-specific documentation upon request
Payment:
Q1: What payment methods do you accept?
We accept the following secure payment options:
Bank Transfer (Wire Transfer - TT)
PayPal (For small orders & samples)
Western Union & MoneyGram
Letter of Credit (L/C) for bulk orders
Q2: Can I pay via credit card?
✔ Currently, we do not support direct credit card payments, but you can use PayPal to pay with a credit or debit card.
Q3: Do you offer installment or partial payments?
✔ Yes! We accept partial payments for bulk orders. The standard process is:
1️⃣ 50% Advance – To start production
2️⃣ 50% Balance – Before shipping
